Refund Policy
Important Note:
It is your responsibility to check the quality and quantity of the items in your package promptly after delivery. If you find issues with your items after 14 days from delivery, we may not be able to provide customer service due to limited stock or discontinuation of the product.
Return Policy:
- For items that are unused and in the same condition as when you received them: You must request a refund within 7 calendar days of product delivery. Please send us proof that the product is in good condition. You will be responsible for paying the shipping fees (including any taxes incurred during transportation) and up to a 5% transaction fee.
- Refunds will be processed within 7 days of receiving the products and confirming their good condition. If there are no issues, the refund will be promptly issued.
- Regarding the discounted products (such as $20 keycaps), due to the fact that the shipping costs already exceed our profit margin, we will not accept returns or refunds. Please take note of this policy before making a purchase.
- Our warehouse is located in Shenzhen, China, so returns need to be sent back to the Shenzhen warehouse address in China, and you will be responsible for the shipping costs.
- For items that are damaged, not working, or have quality issues: Please send us an email at service@winmix.store with a description and photos/videos of the issue, and we will address it for you.
