Refund Policy
- Refunds will not be allowed for products that are free from obvious incomplete or functional issues, as unpacked or used products cannot be resold.
- If a refund is requested due to personal preference and the products are unused, you may choose to receive a refund. However, you will be responsible for paying the return freight to China as well as the freight sent by Winmix. Generally, a deduction of $20 USD will be applied to the refunded amount.
- If you reject the refund without communication or valid reasons, a deduction of $40 USD will be made from the refund payment.
- All return products must be packed securely to ensure the products and packaging remain in good condition.
- Once the returned products arrive in China, we will inspect them to determine their condition. If any damage or potentially damaging situations are identified, we reserve the right to deduct a portion of the refund payment or refuse the refund entirely. In most cases, we can provide a video of the unpacking process as evidence.
- Refunds will be processed within 7 days after receiving the products and confirming their good condition. If there are no issues, the refund will be promptly carried out.